Office Policies
Initial Consultation Visit
Please ask your doctor to contact our office to set up your initial consultation visit. Your doctor’s office must also fax to our office any notes regarding your previous care 48 hours prior to your appointment; if they do not, we may have to reschedule your appointment. Please be certain to bring your insurance cards and a photo identification to your visit. Be sure to also bring a complete list of your medications, including the strength and dosing instructions.
Referrals & Authorizations
You must obtain a referral from your physician (primary care or other referring physician) prior to your appointment. If your insurance requires authorization for a visit to a specialist you must also obtain this authorization number prior to your visit.
Message Service
If you are experiencing a life-threatening emergency, call 911. Due to the high volume of telephone calls, we request that if your call gets to voice mail, please leave a message including your full name, a telephone number where you can be reached, and your reason for calling. All messages are responded to promptly; if it is after hours, messages are returned the next business day. If you are calling outside of business hours for an urgent concern that cannot be resolved the next business day, please select the prompt on the message to be transferred to our message service.
Medications & Refill Requests
You must discuss your medication needs, including refill requests, with the practitioner at the time of your appointment.
Phone Number
Notice of Privacy Practices
This notice describes how we maintain the privacy and security of your health information.
Cancellations and No Shows
We ask that patients notify us of cancellations 24 hours prior to any scheduled appointment. If a patient cancels the day of an appointment or fails to report for a visit, a cancellation fee of $75 will be charged.
In Case of Emergency
If you are experiencing a life-threatening emergency, call 911.
First Visit
Bring ID, insurance info and/or card, last doctors notes, and xrays or MRI films. Also please bring any and all copays and deductibles they are due at time of visit.
Payments
Cash, credit or check — Copays and deductibles are due at the time of the visit. If you need to make payment arrangements you will need to call the office and ask to speak to the Billing or Practice Manager.
Drug Testing
At our practice, we understand the importance of promoting a safe and effective approach to pain management. Prescription medications can be valuable tools in relieving pain, but they must be used responsibly to ensure optimal outcomes and minimize potential risks. As a testament to our commitment to responsible and ethical care, we conduct comprehensive drug testing for all our patients prior to prescribing any medications to act as a safeguard for both your health and the integrity of our practice. Our commitment to drug testing ensures that we prescribe medications responsibly, avoid potential conflicts with existing medications, and reduce the risk of substance misuse or dependency.
We believe in fostering open and honest communication with our patients. Our goal is to provide a safe and supportive environment where you can openly discuss your concerns, medical history, and treatment preferences. By implementing drug testing as a standard practice, we demonstrate our dedication to delivering high-quality care and maintaining the trust you place in our team. Rest assured that our pain management providers and medical professionals are here to guide you through your pain management journey with expertise, compassion, and integrity. We invite you to schedule an appointment with us and experience the difference our comprehensive approach to pain management can make in your life. Together, we can achieve effective pain relief while prioritizing your safety and well-being.