Office Policies

Initial Consultation Visit

Please ask your doctor to contact our office to set up your initial consultation visit. Your doctor’s office must also fax to our office any notes regarding your previous care 48 hours prior to your appointment; if they do not, we may have to reschedule your appointment. Please be certain to bring your insurance cards and a photo identification to your visit. Be sure to also bring a complete list of your medications, including the strength and dosing instructions.

Referrals & Authorizations

You must obtain a referral from your physician (primary care or other referring physician) prior to your appointment. If your insurance requires authorization for a visit to a specialist you must also obtain this authorization number prior to your visit.

Message Service

Due to the high volume of telephone calls, we request that if you get our answering service, please leave a complete message including your full name, a telephone number where you can be reached, and your reason for calling. All messages will be answered within 24 hours.

Medications & Refill Requests

You must discuss your medication needs, including refill requests, with the practitioner at the time of your appointment.

Phone Number

Main: 804-249-8888

Notice of Privacy Practices

This notice describes how we maintain the privacy and security of your health information.

Cancellations and No Shows

If less than 24 hours in advance are charged $75. After three no shows we have the right to refuse treatment of a patient.

In Case of Emergency

Life or death call 911, otherwise please leave a message with our answering service (after hours) and one of our nurses will get back to you on the next business day.

First Visit

Bring ID, insurance info and/or card, last doctors notes, and xrays or MRI films. Also please bring any and all copays and deductibles they are due at time of visit.


Cash, credit or check — Copays and deductibles are due at the time of the visit. If you need to make payment arrangements you will need to call the office and ask to speak to the Billing or Practice Manager.

Drug Testing

At our practice, we understand the importance of promoting a safe and effective approach to pain management. Prescription medications can be valuable tools in relieving pain, but they must be used responsibly to ensure optimal outcomes and minimize potential risks. As a testament to our commitment to responsible and ethical care, we conduct comprehensive drug testing for all our patients prior to prescribing any medications to act as a safeguard for both your health and the integrity of our practice. Our commitment to drug testing ensures that we prescribe medications responsibly, avoid potential conflicts with existing medications, and reduce the risk of substance misuse or dependency.

We believe in fostering open and honest communication with our patients. Our goal is to provide a safe and supportive environment where you can openly discuss your concerns, medical history, and treatment preferences. By implementing drug testing as a standard practice, we demonstrate our dedication to delivering high-quality care and maintaining the trust you place in our team. Rest assured that our pain management providers and medical professionals are here to guide you through your pain management journey with expertise, compassion, and integrity. We invite you to schedule an appointment with us and experience the difference our comprehensive approach to pain management can make in your life. Together, we can achieve effective pain relief while prioritizing your safety and well-being.

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