Initial Consultation Visit
Please ask your doctor to contact our office to set up your initial consultation visit. Your doctor’s office must also fax to our office any notes regarding your previous care 48 hours prior to your appointment; if they do not, we may have to reschedule your appointment. Please be certain to bring your insurance cards and a photo identification to your visit. Be sure to also bring a complete list of your medications, including the strength and dosing instructions.
Referrals & Authorizations
You must obtain a referral from your physician (primary care or other referring physician) prior to your appointment. If your insurance requires authorization for a visit to a specialist you must also obtain this authorization number prior to your visit.
Due to the high volume of telephone calls, we request that if you get our answering service, please leave a complete message including your full name, a telephone number where you can be reached, and your reason for calling. All messages will be answered within 24 hours.
Medications & Refill Requests
You must discuss your medication needs, including refill requests, with the practitioner at the time of your appointment.
Megan Yancey, MA (Clinical Manager & Injection Coordinator): 804-249-8888
Ashley Case, Practice Manager: 804-249-8888
Cancellations and No Shows
If less than 24 hours in advance are charged $75. After three no shows we have the right to refuse treatment of a patient.
In Case of Emergency
Life or death call 911, otherwise please leave a message with our answering service (after hours) and one of our nurses will get back to you on the next business day.
To First Visit
Bring ID, insurance info and/or card, last doctors notes, and xrays or MRI films. Also please bring any and all copays and deductibles they are due at time of visit.
Cash, credit or check — Copays and deductibles are due at the time of the visit. If you need to make payment arrangements you will need to call the office and ask to speak to the Billing or Practice Manager.